Pretty Sweet Pretzels Gourmet Specialties - Custom Gourmet Chocolate Confections and Gifts
Contact Pretty Sweet Pretzels
(517) 285-9741
Email: Jill@Prettysweetpretzels.com
Business Hours: Monday - Friday 9am-5pm
East Lansing, Michigan
Frequently Asked Questions
How will you ship my order?
Your order will be shipped USPS Priority Mail and the cost for shipping and handling will be automatically calculated through the website. You will be able to view shipping and handling costs before finalizing your order.
When shipping and handling to warmer climates and during the summer months (April through September), all orders placed should be shipped with cold packs, at an additional charge of $6.00. It is highly encouraged that you choose to have your order packaged with cold packs if your destination is in a climate where the temperature is over 70 degrees Fahrenheit. We will contact you regarding the cold packs and the additional charge before processing your order. At that time, you can either agree to the additional $6.00 charge for cold packs, or have your order refunded. If you choose to decline the additional charge for cold packs and still want your order processed, we regret that we cannot guarantee the quality of your order upon arrival.
For shipping in the Continental US, continue your order through our website. For shipping to Mexico City and the surrounding areas, please contact Jill@prettysweetpretzels.com for more information.
How long will it take to receive my order?
Most orders will be processed and shipped with a 10 day/2 week turnaround. To avoid our packages sitting over the weekend, USPS Priority Mail orders will only be shipped Monday - Wednesday.
Special shipping and handling accommodations can be made by contacting us and discussing your delivery needs. We will work with you to meet your specific delivery date.
Please allow an additional 3 to 4 days to process holiday orders. For timely gift shipping and handling and receiving, place your orders early.
Do you sell Pretty Sweet Pretzels Gourmet Specialties wholesale?
Yes, we sell to retailers. Please contact us if you are interested in Pretty Sweet Pretzels products for your store, banquet or business facility.
Can I customize my order for a special occasion?
Yes, we welcome your requests and can customize our Gourmet Specialties to fit any occasion. Contact us to discuss your corporate, gift giving, party favor and event needs. Contact Jill@Prettysweetpretzels.com or call Jill@ 517-285-9741.
What is the shelf life of your products?
All of your Gourmet Specialties are packaged in food safe packaging and are sealed to ensure freshness. Our Gourmet Pretzels will keep optimum freshness for 3 to 4 weeks. Our Gourmet Apples have a shelf life of 10 days without refrigeration.
Do your products contain peanuts?
Our products are produced in a facility that uses toppings that contain nuts in addition to toppings that are manufactured in plants that also contain peanut products. Please refrain from ordering our product if you have a nut allergy.
What form of payment do you accept?
Visa, MasterCard, Discover and American Express, and PayPal
Can I cancel my order?
You must contact us within 12 hours to request a cancellation. If your order has been processed, there is no cancellation.
Can I return my order?
No, orders that have been shipped can not be canceled or returned.
How will my order appear on my statement?
PrettySweetPretzels.com